BOOKING TERMS & CONDITIONS

These Booking Terms and Conditions ("the Conditions") set out the basis upon which SPM Rentals ("we" or "us") accept bookings for a property rental on behalf of the Owners (the "Owner") of the properties. Reference to "you" and "party leader" mean the person making the booking ("the party leader") and all members of the rental party who have been accepted by SPM Rentals on behalf of the Owner. Your rental contract with SPM Rentals, on behalf of the Owner, is governed by Spanish Law and is subject to the exclusive jurisdiction of the courts of Spain. In this rental contract, the singular includes the plural and the masculine the feminine and vice versa. Headings are for convenience only and shall not affect the interpretation of any provision.

1. Contract
You can book a property and take up the offers on the website or otherwise advertised if the applicable property or offer is still available. You may book a property for periods of time not covered by our website. All such bookings will be made on the understanding that they are subject to the Booking Terms and Conditions detailed on our website and which will be sent to you with the booking confirmation. Accommodation is for the named clients only and may not be able to be added, sublet or assigned in any way.

We accept bookings by email, telephone, and fax or by post. When you receive the booking confirmation you should check the contents carefully. If anything is not correct, you should notify SPM Rentals immediately. It may not be possible to amend details at a later date if we have not been notified immediately of any inaccuracies (as set out in Condition 7).

In all cases, the lead member of the party must be over 18 and accepts these Conditions on behalf of all persons named on the booking form, and agrees to keep all members of the party informed of all matters relating to the rental period.

2. Arrival and Departure Times
You can arrive at the property after 15:00 hours on the start date of the rental period and must leave by 10:30 hours on the last day of the rental period unless otherwise agreed. We will greet you at the property to show you around and how things work. If you arrive outside of the normal 8:00 am and 8:00 pm hours there will be an out of fee charge of up to 40 euros. Should you wish to check out later than 10:30 hours or wish to stay longer this is subject to availability of the property and there may be an additioanl supplement. You must request this during your stay or at time of booking.

Between 2-4 weeks prior to the commencement of your rental period, we will send you full details of the property address, arrival instructions, key collection instructions and contact numbers of our representatives.

3. Payment
When you book a rental period in your chosen property, an initial deposit of 30% of the total rental period cost must be made at the time of booking. Full payment of your total rental period cost is required if you book less than 8 weeks (including the damage deposit) before the start of your rental period. We will forward payment instructions to you upon receipt of confirmation that you wish to go ahead with the booking.

A booking form will be sent to the lead party member to complete and return to us. This will be sent with a copy of the Booking Terms & Conditions and your booking confirmation details, including additional services, which we have booked on your behalf. SPM Rentals must receive the balance of the total rental period monies payable no later than 8 weeks before the commencement of the rental period. However, if we do not receive the balance payment due in full and on time, we reserve the right to treat the rental period as cancelled by you. In this case cancellation charges, as set out in Condition 6, will apply.

If any payment you make is not honoured for any reason whatsoever, SPM Rentals may charge an administration fee of £25.

If there are any changes to the prices, services or other particulars that we offer, we will inform you prior to entering into a rental contract with us. The currency exchange rate used in calculating exchange rates will be current at the time of booking and is subject to daily currency fluctuations.

4. Damage Deposit
A damage deposit of £100 will be requested when the balance payment for the rental period is due. Providing no damage is caused during the letting period, the deposit will be returned after the end of the rental period, allowing up to 14 days for receipt. We urge you to notify SPM Rentals of any damage to the property during your stay so that it may be quickly rectified. Damage discovered after the end of the rental period will be notified to the party leader. Claims against the deposit will be made in the event of any damage caused other than wear and tear. If you fail to vacate the property at the specified times or if abnormal cleaning is required then this is chargeable against the deposit.

5. Cancellation by you
If you wish to cancel your rental period in full or in part, you must confirm this in writing by email, fax or post to SPM Rentals at our contact address. You remain responsible for the total cancellation charges of the booking and all outstanding balances must be paid in full.

A cancellation can only be accepted from the lead member of the party. The cancellation will be effective from the date the cancellation instruction is received by SPM Rentals. The cancellation charges set out below in Condition 6 will be payable, and are based on the expenses and losses suffered by us as a result of cancellations. You remain responsible for the total cancellation charges of the booking and all outstanding balances must be paid in full.

6. Cancellation charges
Period before rental period commences within which notification in writing is received by SPM Rentals.
Cancellation charge is as a percentage of the total rental period cost, inclusive of extras.

More than 8 weeks - retention of booking deposit
7-8 weeks - 80% cancellation charge
5-6 weeks - 90% cancellation charge
4 weeks or less - 100% cancellation charge

The damage deposit is fully refundable.

7. Amendments by you
If you wish to amend your booking once you have received a booking confirmation, we will do our best to satisfy your requirements. An administration fee of £25, together with any other costs will be charged for each change made to the complete booking confirmation. However, it is important to realise that a change of property or dates may have to be treated as the cancellation of one booking and the making of another. In such cases cancellation charges may be incurred and the cancellation charges in Condition 6 will apply. When the change is requested we will remind the party leader of the cancellation charges applicable. If the party leader still wishes to change the booking it will be treated as cancelled by you.

8. Cancellation or changes by the Owner or SPM Rentals
Neither the Owner nor SPM Rentals expect to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, we will contact the party leader as is reasonably practical, explain what has happened and inform them of the cancellation or change.
If a significant change has been made or your booking has to be cancelled, we will offer the party leader the option of:

a) Accepting the changed arrangements;

b) Accepting an alternative property of similar type and standard in a similar location;

c) Cancelling your rental period with a full refund of payments

Where your booking has significantly changed or cancelled, and you do not wish to accept any change with good reasoning, or we cannot offer an alternative property, SPM Rentals will refund all of the monies to you. In the unlikely event that the party leader fails to tell us that you wish to accept change or refuses an alternative property offered, we are entitled to cancel the booking and you will receive a refund of all monies.

In addition a compensation payment of £30 per group booking is payable to the party leader, except where the change or cancellation is a result of Force Majeure, as set out in Condition 9.

A compensation payment is not payable and no liability can be accepted jointly or individually by either the Owner or SPM Rentals if we are forced to make a change or cancellation as a result of an unusual and unforeseeable circumstance(s) or event(s) beyond our control, to which the consequences could not have been avoided even with all due care (please refer to Condition 9 Force Majeure).

9. Circumstances beyond the control of the Owner/SPM Rentals
Where a cancellation or major change is made as a result of Force Majeure we cannot pay any expenses or costs you incur as a result. Minor changes are not eligible for compensation and do not entitle you to cancel or take an alternative rental property without paying our normal charges. By way of an example, Force Majeure includes fire, flood, terrorist attack, exceptional weather conditions, epidemics, destruction or damage of the property by another cause (other than negligence by the Owner or SPM Rentals) and all similar situations. We can not be held responsible for any disruption to utility services such as the supply of electric and water.


10. Alternative rental arrangements
If, as a result of cancellation or a significant change to your rental period by us, you decide to rent an alternative property from us, which is less expensive than originally booked, we will refund the difference in price. If, however, you rent an alternative property from us comparable to the initial property, which is more expensive, we will arrange to pay the difference.

11. Your responsibilities
You and all members of your party are responsible:

a) For the property and you are expected to take reasonable care of it.

b) For leaving the property in a clean and tidy condition, similar to how you found it upon your arrival.

c) For any damage to the property, its contents or to any Third Party visiting the property, which is caused by you, a member of your party or any person you invite to the property. We strongly recommend you take out Personal Insurance which provides personal liability protection.

d) For not using the property for commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not been accepted by SPM Rentals or is not named on the booking confirmation and/or booking form.

e) For costs of any breakage or damage in or to the property, along with any additional costs that may have be caused by you and/or any members of your rental party. We can require payment from you to cover such costs.

f) For ensuring the guest call out service is necessary and related to the property otherwise a charge of 40 Euros per call out will be deducted from the damage deposit. Outside of 8:00 am to 8:00 pm the charge increases to 80 Euros per call out. If guest call outs continue then additional charges will be levied to them. The charges made for the guest call out service are at the discretion of SPM Rentals.

g) For allowing the Owner and any representatives of the Owner (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time. In this situation the Owner or representative is entitled to enter the property at any time without giving prior notice).

h) For not allowing pets on beds or chairs or in any communal facilities or shops. Pets must not be left unattended in the property, and dogs should be exercised on a lead.

i) For arranging your own personal travel insurance so as not to claim on the Owner's in the event of cancellation, theft etc.

12. Our responsibilities
The accommodation we arrange on your behalf belongs to the property Owner and we act as agent on their behalf. We manage all the rental arrangements and will accommodate your specific rental requirements to the best of our ability.

We endeavour to offer you prompt assistance should you or any member of your party find yourself in difficulty whilst renting one of our properties.

If there are any problems with the property during your stay our contact number is readily available. Naturally we will try to resolve any problems over the telephone without the need for a visit to the property, which will incur additional costs. If the problem cannot be resolved by telephone we will visit you at the property.

13. Party Size
The Owner and/or SPM Rentals reserve the right to refuse admittance should the maximum occupancy be exceeded and/or any persons staying are not detailed on the booking form. Owners do not allow tents or caravans in their grounds. You cannot take pets into the property unless this has been agreed in writing in advance and is shown on your booking confirmation.

14. Breach of the Conditions
If you breach any of the Conditions the Owner or SPM Rentals can refuse to hand over the property to you, or can repossess it. If either the Owner or SPM Rentals do so, this is treated as a cancellation by you. No refund of any monies you have paid in respect of your booking will be made. Neither the Owner nor SPM Rentals will have any liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property). In this situation neither the Owner nor SPM Rentals is under any obligation to find any alternative accommodation for you.

15. Complaints
We do not wish to have dissatisfied clients and we consider it part of the rental contract to be given the opportunity to put right any grievances you may have whilst at the property. In the unlikely event you are dissatisfied, you must in the first instance contact the SPM Rentals representative so that any problems can be resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Immediate discussion with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding water heating of the property) cannot possibly be investigated unless registered while you are in residence.

If after this, you feel that the problem has not been resolved to your satisfaction, then you must, within 28 days of the end of your rental period, put your complaint in writing to SPM Rentals at the contact address. This will then be investigated and rectified with the Owner. Accordingly, in any situation if you did not make a complaint or claim in accordance with this procedure, it may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

SPM Rentals cannot be held responsible for unforeseen construction work in the vicinity of the property, which is totally beyond our control. Although we are very sympathetic under these circumstances and will assist, we have no power to stop construction work and, as such, cannot be held liable.

16. Website Information
Whilst every effort has been made to ensure the accuracy of the website, regrettably changes and errors do occasionally occur and the rental information may have changed by the time you come to book your rental property. Any such changes will be notified to you at the time of booking.

Where any reference is made to local public services, these are intended for the clients' convenience and we are unable to accept responsibility for the non-availability of these public services.

All distances mentioned are approximate and driving times are a guide and may vary subject to road conditions and volumes of traffic.

These Conditions will prevail where there is a discrepancy with any other information detailed on our website or other.

17. Liability
The Owner and SPM Rentals shall have no liability for any death or personal injury, unless in the case of SPM Rentals, this results from the negligence of SPM Rentals or one of our employees (providing they were at the time acting in the course of their employment). Or unless in the case of the Owner, this results from the Owner's negligence or that of any employee of the Owner (providing they were at the time acting in the course of their employment).

You must take all necessary steps to safeguard your personal property. The Owner and SPM Rentals shall have no liability in respect of damage to, or loss to, such personal property. Unless in the case of SPM Rentals, this results from the negligence of SPM Rentals or one of our employees (providing they were at the time acting in the course of their employment). Or unless in the case of the Owner, this results from the Owner's negligence or that of any employee of the Owner (providing they were at the time acting in the course of their employment).

As SPM Rentals acts only as agent for the Owner, we cannot accept any liability for any act(s) or omission(s) of the Owner or anyone representing, or employed by, the Owner. Further, SPM Rentals cannot accept any liability for any shortcomings or defects with or in any property as all properties are within sole control of the Owner. Please also refer to Condition 9 Force Majeure.

Your booking is made as a consumer and you agree that the Owner or SPM Rentals can accept no liability for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you. When you make a booking with SPM Rentals, a binding contract will come into existence when you pay a deposit and we issue a booking confirmation. This signifies that SPM Rentals on behalf of the Owner has entered into a contract with you for the rental of a chosen property for a specific rental period, subject to these Conditions. SPM Rentals has the right to refuse any booking prior to the issue of your booking confirmation. If SPM Rentals do this we will inform you on behalf of the Owner and promptly refund any money you have paid us.

18. Each of the provisions of these Conditions are distinct and severable from the others and if at any time one or more provision is or becomes invalid, unlawful or unenforceable (whether wholly or to any extent), the validity, lawfulness and enforceability of the remaining provisions (or the same provision to any other extent) shall not in any way be affected or impaired.

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Email: info@spm-rentals.com